IT MANAGER
Other Zanzibar District Zanzibar
Description
As a primary contact for servicing the computer hardware you will manage and monitor all computer hardware and make sure systems are installed properly and working efficiently.
Understand all standards and customized features and functions of the Hotel Front Office System (oracle suite 8)
Ensure that all computer media saves, and back-ups are completed, documented and stored per specifications
Notify department heads (HODs) on current computer related issues, new releases, MIS trends, viruses etc.
Manage the configuration reports, program files and data files on the computer systems to ensure maximum operating efficiency
Train employees to enable them to take responsibility during the absence of IT colleagues.
Be primary contact with all computer-related external vendors
Ensure all hotel routine maintenance for IT equipment comply with policies and standard
Ensure all hotel policies and information securities comply with standards.
Run routing software/hardware inventory check and report the status to hotel management team
Inspects the Network performance and redo the network design if necessary to meet the hotel operation needs
Take preventive measures to foresee, identify and analyze the potential system performance issues
Establish and achieve quality and guest satisfaction goals. Help guest with their requests and complaints making sure you maintain a high level of guest satisfaction·
Qualifications
A university degree from accredited institution of higher in IT or any other related IT field
Five (5) year’s post qualification experience with two (2) years’ in a similar position, in a hospitality industry
Thorough working knowledge of alcatel network switches, alcatel PABX system and structured cabling both data and voice.
Clear understanding of network segmentation using vlans
Experience in hotel systems (Materials Control – MC, SUN system, Oracle Suite 8, Micros m9700)
Strong analytical and problem-solving skills
Knowledge of online reputation tools is an added advantage
Great communication skills
A team player, proactive, responsible, hardworking and able to work under pressure
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